Cody

I design products that help people, animals, or the planet — and always move the numbers.

Featured Work

Four projects, and what changed.

№ 01 · Internal Platform

Matching Tool

From a two-state pilot to 99% national adoption of an internal matching platform. 147 of 178 coordinators rated it “much better” than what they’d been using.

LifeStance Health 2022 – 2024 Lead + PO
№ 02 · Systems Research

Tool Consolidation

Inventoried 50+ regional intake tools and showed they reduced to six underlying jobs. The consolidation hypothesis became the spine of the platform roadmap.

LifeStance Health 2022 – 2023 Lead designer
№ 03 · Care Routing

Care Matching

Turned a black-box matching funnel into a four-gate measurable system across 33 states. Manager-validated: 3.3% handle-time reduction, 24.1% rematch reduction, 10% YoY bookings.

LifeStance Health 2024 – present Lead designer
№ 04 · Design ROI

Revenue Lever

Financial modeling for the design team — realized savings, scoped upside, and the shared prioritization framework product, design, and engineering now use to plan.

LifeStance Health 2024 – 2025 Modeling & strategy
Experience

Seven years inside healthcare operations.

Most of my work is internal tools — the software that call-center agents, clinicians, claims adjusters, and billing teams stare at for eight hours a day. It’s where small friction compounds into millions of dollars and thousands of bad appointments.

LifeStance Health Lead Product Designer · Remote
Jun 2024 – present

Design across the 33-state footprint

  • Enabled the national rollout of an internal booking tool by removing operational bottlenecks and aligning cross-functional priorities. $500K annual savings; $15–25M in unlocked revenue capacity.
  • Modeled a 9–11× ROI from the current design team, plus a scoped 40–100× upside through targeted hires — used by the new CTO for resource planning.
  • Led strategy and design for a patient–provider routing system; turned an ambiguous funnel into a measurable framework for conversion, capacity, and intent.
  • Influenced leadership to treat design as a revenue lever, not a cost center.
LifeStance Health Senior Designer & acting PO · Remote
Jun 2021 – Jun 2024

Unblocking the admin booking tool

  • Shipped the streamlined admin booking tool — cut average call time by 15 seconds, $250K/year in labor.
  • Directed design across internal tools in 33 states; spent a year as acting Product Owner (backlog, stories, sprints).
  • Surfaced cross-functional inefficiencies through research and proposed system-level fixes that seeded new initiatives.
Collective Health Designer to Sr. Designer · San Francisco
Nov 2018 – Jun 2021

Platform experience, member & internal

  • Led end-to-end design of 45+ features across internal tools, member experiences, and platform infrastructure.
  • Cut time on task by 50% in key CX workflows; 60% for out-of-network claim transcription.
  • Eliminated 40% of manual billing work through workflow automation and UX enhancements.
  • Built reporting dashboards to drive future product investment decisions.
Hello

Work that’s mine — and does some good.

I’m Cody. I came to product design through illustration and a few years in operations at Postmates and Twitter, and I’ve spent the last seven years designing tools for healthcare.

For a while I let the work be measured by what it handed back to me — the title, the raise, the approval. I chased those, got them, and found they don’t add up to much on their own. What pulls at me now is different: work that’s unmistakably mine, that includes more people than it leaves out, and that treats the person on the other side of the screen with real care.

I’m learning to be more open with it, too — to make room for other designers, to write down what I’ve figured out and give it away, and to let this craft stay a little joyful. A reader’s atlas is one of those for-the-joy-of-it projects, and I keep an hour a week free for any designer who wants to talk.