Cody Heart
Lead Product Designer at LifeStance Health

I design internal tools that move the numbers — and the people behind them.

Seven years inside healthcare operations. I work on the unglamorous systems that decide whether a patient gets booked, whether a claim gets paid, whether a clinician’s day makes sense — and I measure what changes when the design gets out of the way.

See case studies → View resume ↗
Selected Work

Five projects that paid their own way.

№ 01 · Care Routing

Matching Logic

A patient–provider routing system that translated an ambiguous funnel into a measurable framework for conversion, capacity, and intent.

LifeStance Health 2024 – present Lead designer
№ 02 · Internal Tooling

Matching Tool

Getting our operations staff out of Microsoft tools and into a purpose-built internal product — $500K saved annually, $15–25M in unlocked revenue capacity.

LifeStance Health 2022 – 2024 Lead + PO
№ 03 · Claims Infrastructure

Claims

Reworking out-of-network claims transcription and the financial tooling around it. 60% less time per claim; 40% less manual billing overall.

Collective Health 2018 – 2021 Senior designer
№ 04 · Billing Systems

Billing

Automating the invisible half of member finance — reconciliation, disputes, and the reporting dashboards that make the next investment call legible.

Collective Health 2019 – 2021 Senior designer
№ 05 · Design ROI

Design as a revenue lever

Financial modeling for the design team — realized savings, scoped upside, and the shared prioritization framework product, design, and engineering now use to plan.

LifeStance Health 2024 – 2025 Modeling & strategy
Live Data

Two explorations, live.

Two data projects I built on the side — one tracking the war on Gaza, one on the concentration of American wealth. Both grew directly out of the books I’ve been reading, and both are live.

№ 01 · Companion to Middle East

Conflict Casualties

Live casualty data from Gaza and the West Bank, drawn from the Gaza Ministry of Health, verified Lancet surveys, and UN OCHA field reporting. Built to make the scale harder to turn away from.

Books behind it The Hundred Years’ War on Palestine; The Eyes of Gaza; One Day, Everyone Will Have Always Been Against This.

Open the dashboard ↗
№ 02 · Companion to Black History

Lacunae

The racial and gender dimensions of wealth concentration in America. The top 1% owns roughly 30.5% of U.S. wealth; the bottom 50% owns 2.5%. Broken down by race and gender, the history stops being history.

Books behind it The 1619 Project; The New Jim Crow; Caliban and the Witch; Invisible Women.

Open the dashboard ↗
Experience

Seven years inside healthcare operations.

Most of my work is internal tools — the software that call-center agents, clinicians, claims adjusters, and billing teams stare at for eight hours a day. It’s where small friction compounds into millions of dollars and thousands of bad appointments.

LifeStance Health Jun 2024 – present
Lead Product Designer
Remote

Design across the 33-state footprint

  • Enabled the national rollout of an internal booking tool by removing operational bottlenecks and aligning cross-functional priorities. $500K annual savings; $15–25M in unlocked revenue capacity.
  • Modeled a 9–11× ROI from the current design team, plus a scoped 40–100× upside through targeted hires — used by the new CTO for resource planning.
  • Led strategy and design for a patient–provider routing system; turned an ambiguous funnel into a measurable framework for conversion, capacity, and intent.
  • Influenced leadership to treat design as a revenue lever, not a cost center.
LifeStance Health Jun 2021 – Jun 2024
Senior Designer & acting PO
Remote

Unblocking the admin booking tool

  • Shipped the streamlined admin booking tool — cut average call time by 15 seconds, $250K/year in labor.
  • Directed design across internal tools in 33 states; spent a year as acting Product Owner (backlog, stories, sprints).
  • Surfaced cross-functional inefficiencies through research and proposed system-level fixes that seeded new initiatives.
Collective Health Nov 2018 – Jun 2021
Designer → Sr. Designer
San Francisco

Platform experience, member & internal

  • Led end-to-end design of 45+ features across internal tools, member experiences, and platform infrastructure.
  • Cut time on task by 50% in key CX workflows; 60% for out-of-network claim transcription.
  • Eliminated 40% of manual billing work through workflow automation and UX enhancements.
  • Built reporting dashboards to drive future product investment decisions.
Hello

Design & operations, in close contact.

I’m Cody. I grew up in Los Angeles, spent a decade in the Bay Area, two years in New York, and I’m now in Franklin, Tennessee — headed to Chicago in 2027. I studied illustration at California College of the Arts and spent a few years in operations at Postmates and Twitter before moving fully into product design.

What I care about: the systems behind the screens, the financial case for design, and the small act of paying attention to the person on the other end of a workflow.

I also keep a reader’s atlas — a separate site about the books and the data around them.