Cody Heart

Lead Product Designer at LifeStance Health Currently remote · open to hybrid in Chicago

Selected Work

Six projects that paid their own way.

Matching Tool

From a two-state pilot to 99% national adoption of an internal matching platform. 147 of 178 coordinators rated it “much better” than what they’d been using.

LifeStance Health 2022 – 2024 Lead + PO

№ 02 · Systems Research

Tool Consolidation

Inventoried 50+ regional intake tools and showed they reduced to six underlying jobs. The consolidation hypothesis became the spine of the platform roadmap.

LifeStance Health 2022 – 2023 Lead designer

№ 03 · Care Routing

Care Matching

Turned a black-box matching funnel into a four-gate measurable system across 33 states. Manager-validated: 3.3% handle-time reduction, 24.1% rematch reduction, 10% YoY bookings.

LifeStance Health 2024 – present Lead designer

№ 04 · Claims Infrastructure

Claims

Reworking out-of-network claims transcription and the financial tooling around it. 60% less time per claim; 40% less manual billing overall.

Collective Health 2018 – 2021 Senior designer

№ 05 · Billing Systems

Billing

Automating the invisible half of member finance — reconciliation, disputes, and the reporting dashboards that make the next investment call legible.

Collective Health 2019 – 2021 Senior designer

№ 06 · Design ROI

Design as a revenue lever

Financial modeling for the design team — realized savings, scoped upside, and the shared prioritization framework product, design, and engineering now use to plan.

LifeStance Health 2024 – 2025 Modeling & strategy

Experience

Seven years inside healthcare operations.

Most of my work is internal tools — the software that call-center agents, clinicians, claims adjusters, and billing teams stare at for eight hours a day. It’s where small friction compounds into millions of dollars and thousands of bad appointments.

LifeStance Health Jun 2024 – present
Lead Product Designer
Remote

Design across the 33-state footprint

Enabled the national rollout of an internal booking tool by removing operational bottlenecks and aligning cross-functional priorities. $500K annual savings; $15–25M in unlocked revenue capacity.
Modeled a 9–11× ROI from the current design team, plus a scoped 40–100× upside through targeted hires — used by the new CTO for resource planning.
Led strategy and design for a patient–provider routing system; turned an ambiguous funnel into a measurable framework for conversion, capacity, and intent.
Influenced leadership to treat design as a revenue lever, not a cost center.

LifeStance Health Jun 2021 – Jun 2024
Senior Designer & acting PO
Remote

Unblocking the admin booking tool

Shipped the streamlined admin booking tool — cut average call time by 15 seconds, $250K/year in labor.
Directed design across internal tools in 33 states; spent a year as acting Product Owner (backlog, stories, sprints).
Surfaced cross-functional inefficiencies through research and proposed system-level fixes that seeded new initiatives.

Collective Health Nov 2018 – Jun 2021
Designer → Sr. Designer
San Francisco

Platform experience, member & internal

Led end-to-end design of 45+ features across internal tools, member experiences, and platform infrastructure.
Cut time on task by 50% in key CX workflows; 60% for out-of-network claim transcription.
Eliminated 40% of manual billing work through workflow automation and UX enhancements.
Built reporting dashboards to drive future product investment decisions.

Hello

Design & operations, in close contact.

I’m Cody. I grew up in Los Angeles, spent a decade in the Bay Area, two years in New York, and I’m now in Franklin, Tennessee — headed to Chicago in 2027. I studied illustration at California College of the Arts and spent a few years in operations at Postmates and Twitter before moving fully into product design.

What I care about: the systems behind the screens, the financial case for design, and the small act of paying attention to the person on the other end of a workflow.

I also keep a reader’s atlas — a separate site about the books and the data around them.