I make things that reduce harm. I find things that make me feel alive.
I started drawing as a kid — sports stars mostly, whose autographs I collected at games — and that took me to the California College of the Arts to study illustration. After school I drifted out of making images and into operations work at Postmates and then Twitter, helping build and label the data sets that trained machine learning models.
On the side I taught myself what was then called user experience design, now product design, and for the last seven years I’ve been doing it full time, mostly for healthcare platforms. First at Collective Health, designing member tools, claims software, and billing workflows. Then at LifeStance, where I lead design for a national booking platform that runs across 33 states.
The work I’m proudest of is the work that shows up as a number on somebody’s P&L. Thirty seconds cut from an average call. Forty percent of manual billing work removed. A design-team ROI I could actually model out and defend to a new CTO. But the other half of the job — the half I try not to be precious about — is sitting with the person on the other end of the workflow. A call-center agent who has to say the same three sentences 74 times a day. A claims adjuster looking at a form that was never designed for her. A patient in the middle of a mental health crisis navigating a booking flow at midnight. The metrics come from paying attention to them, not from optimizing around them.
I grew up in Los Angeles, spent a decade in the Bay Area, two years in Manhattan, and the last few in Franklin, Tennessee — a Nashville suburb. In 2027, Chicago. Each move changes the work a little: the design-ops instincts sharpened in San Francisco, the operations mindset came from Postmates and Twitter, the comfort with regulated, ambiguous systems came from working with clinicians in healthcare. I’m curious what Chicago teaches me.
The numbers matter to me — I’m proud of them — but they were never the whole point. What I want the next stretch of this work to be about is harder to measure: work that’s unmistakably mine, that includes more people than it leaves out, and that I’d stand behind even when no one’s keeping score.
Travel, for me, is built around wildlife photography — all four of these are mine. Four continents down, with plans to finish all seven in the next five years.
Lead Product Designer · Remote — Design across the 33-state footprint. Enabled the national rollout of an internal booking tool; $500K annual savings and $15–25M in unlocked revenue capacity. Modeled a 9–11× design-team ROI the new CTO used for resource planning, and led strategy for a patient–provider routing system that turned an ambiguous funnel into a measurable framework.
Senior Designer & acting PO · Remote — Shipped the streamlined admin booking tool — 15 seconds off the average call, $250K/year in labor. Directed design across internal tools in 33 states and spent a year as acting Product Owner: backlog, stories, sprints.
Designer to Sr. Designer · San Francisco — Led end-to-end design of 45+ features across internal tools, member experiences, and platform infrastructure. Cut time on task by 50% in key CX workflows — 60% for out-of-network claim transcription — and eliminated 40% of manual billing work through automation.
I set aside an hour each week for other designers — portfolio reviews, career moves, untangling tricky work situations. If that sounds useful, grab a spot. If you want to talk about hiring, email me. And I run a separate site — a reader’s atlas of the books that have stayed with me. If you’ve read one that changed how you see something, I’d love to hear about it.